Frequently Asked Questions
Find answers to common questions about your orders and our music.
When will my pre-order ship?
Pre-orders are typically dispatched 2-3 days before the official release date to ensure they arrive as close to launch as possible.
Do you offer digital download codes with vinyl purchases?
Many of our vinyl releases include a digital download card; please check the specific product description for confirmation.
Can I track my international order?
Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website.
Are your CDs and Vinyls official releases?
Absolutely. All items sold on our store are official Frontiers Music Srl products, sourced directly from our manufacturing facilities.
What should I do if my record arrives damaged?
Please contact our support team within 48 hours of delivery with photos of the damaged item and packaging to arrange a replacement.
Do you ship to my country?
We offer worldwide shipping to most countries. Shipping costs and delivery times are calculated at checkout based on your location.